Last Updated: 27 july 2025
Thank you for shopping with XL Store. We always aim to ensure your satisfaction with every purchase. Please read our refund and return policy carefully before placing an order.
📦 1. Return Eligibility
We offer returns only under the following conditions:
You received the wrong product.
The product was damaged or defective upon delivery.
The product is significantly different from the description shown on the website.
Note: Items must be reported within 48 hours of delivery to qualify for a return.
🚫 2. Non-Returnable Items
The following products are not eligible for return or refund:
Personal care or hygiene-related items (e.g. skin, hair, or health products).
Items that have been used, damaged, or altered after delivery.
Digital products, eBooks, or services.
Discounted or offer-based products unless damaged or wrong item received.
🕐 3. Return Process
If your product meets the return criteria:
Contact us within 48 hours via email or WhatsApp with order details and images.
Our support team will verify and guide you through the return steps.
Once approved, you’ll need to send the product back to the provided address.
After product inspection, refund or replacement will be processed.
💰 4. Refund Timeline
Refunds are processed within 5–10 working days after we receive and verify the returned product.
Refunds will be made to your original payment method or mobile wallet.
⚠️ 5. Cancellation Policy
Orders can be canceled only before they are processed or shipped.
Once shipped, the order cannot be canceled unless eligible for return.
📬 6. Contact for Returns
To request a return or report an issue:
📧 Email: email.learnx@gmail.com
📞 WhatsApp / Phone: +880-1930599600
📦 Return Address: [Will be provided upon approval]
We reserve the right to refuse returns that do not meet our policy criteria.
